Question 1

Do we pick up the Items?

Accepted Answer

No, our customers are not to pick up the items.  
As part of our Insurance Policy,  Valley Play is responsible for the delivery and set up of our items.  A delivery charge is added in addition to our rental fee.

Question 2

What happens if it rains ?

Accepted Answer

If the weather is calling for rain and you don't have an indoor space to set up your rented items, Valley Play offers a full refund.

Question 3

How long do we have the rental for?

Accepted Answer

When the rented item is being  brought to your home, we are happy to deliver the item as early as 9AM and return as late as  7PM.  
If you are renting a space for your party, please be clear on the START and END time of the party.  Valley Play will have your item delivered within the hour before your party and will return just after the party ends.

INDOOR PLAY CENTRE BOUNCY CASTLE RENTAL
BIRTHDAY RESERVATIONS

FAQ